Shipping & Delivery Policy

NORDISCOVERY — Nordic Simplicity. Timeless Elegance.

Last updated: 19 October 2026

At NORDISCOVERY, we aim to provide a reliable and transparent shopping experience. This policy explains how orders are processed, shipped, and delivered.

1. Shipping Destinations

NORDISCOVERY is based in Finland and offers delivery to selected destinations.

Available shipping countries and regions are displayed during checkout.

We currently work with independent fulfillment partners and may expand our supplier network in the future.

Product availability and shipping options may vary depending on the delivery destination.

2. Order Processing

Orders are processed through our selected fulfillment partners.

Processing times may vary depending on product availability, supplier location, and order volume.

The applicable processing and delivery timeframe will be communicated before purchase.

Orders placed during weekends or public holidays may require additional processing time, where reflected in the delivery information provided at checkout or before purchase.

3. Estimated Delivery Times

Delivery times depend on the product, destination, fulfillment location, and selected shipping service.

Estimated delivery timeframes will be clearly communicated before an order is placed.

We do not guarantee a particular delivery date unless it has been expressly agreed with the customer.

Orders will be delivered within the agreed timeframe and in accordance with applicable consumer protection laws.

4. Shipping Costs

Shipping costs are calculated based on the delivery destination, product, and available shipping method.

All applicable shipping charges will be displayed before the customer confirms payment.

Any free-shipping promotions will be clearly identified where available.

5. Multiple Shipments

Some products may be fulfilled by different suppliers or warehouses.

As a result, an order containing multiple products may arrive in separate packages.

Where available, shipment confirmation and tracking information will be provided.

6. Delivery Delays

We aim to deliver orders within the agreed timeframe.

If delivery is delayed, we will inform the customer and provide appropriate assistance.

Customers retain their statutory rights regarding late or non-delivery, including the right to terminate the contract and receive a refund where applicable.

7. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details during checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to correct the information before shipment, but changes may not always be possible after fulfillment has started.

Any additional costs resulting from incorrect information will be handled in accordance with applicable law.

8. Customs, Import Duties and Taxes

Orders may be fulfilled from locations within or outside the European Union.

Any applicable taxes, import duties, customs charges, and other mandatory fees will be disclosed as required by law before purchase.

Where import charges are included in the total purchase price, customers will not be required to pay them again.

If additional import-related payments are legally applicable, the relevant information will be communicated before the customer places an order.

9. Lost or Damaged Shipments

If your order is lost, arrives damaged, or is not delivered as agreed, please contact our customer support team.

We will investigate the issue with the relevant fulfillment or delivery partner.

Customers retain their legal rights regarding lost, damaged, or undelivered goods.

10. Returns and Refunds

For information about returns, cancellations, and refunds, please refer to our Return & Refund Policy.

Return destinations may vary depending on the product and fulfillment partner.

Applicable return instructions and legally required information about return costs will be provided to customers.

11. Contact Information

For shipping questions, delivery enquiries, or order assistance, please contact:

NORDISCOVERY

Business operator: Ramin Shafie

Business ID (Y-tunnus): 3564141-4

Email: support@nordiscovery.com

Phone: +358 41 741 6565

Location: Espoo, Finland

Website: https://www.nordiscovery.com

We aim to respond to customer enquiries within 1–2 business days.

Thank you for choosing NORDISCOVERY.

Discover Your Nordic Elegance.