Return & Refund Policy

NORDISCOVERY — Nordic Simplicity. Timeless Elegance.

Last updated: 19 October 2026

At NORDISCOVERY, customer satisfaction and transparency are important to us. This policy explains how returns, cancellations, refunds, and defective products are handled.

1. Your Right to Withdraw

Consumers who qualify for the statutory right of withdrawal under applicable Finnish or EU consumer law may withdraw from an online purchase within 14 days of receiving the goods, without giving a reason.

To exercise this right, you must notify us of your decision before the withdrawal period expires.

You can contact us at support@nordiscovery.com or use the online withdrawal function available on our website.

2. Returning Products

After notifying us of your withdrawal, you must return the products without undue delay and no later than 14 days after your notification.

Please contact our customer support team for the applicable return address and instructions.

For ordinary change-of-mind returns, customers are responsible for the direct cost of return shipping, unless otherwise required by law.

As products may be fulfilled from different locations, return destinations may vary. The applicable return information and legally required cost disclosures will be provided before purchase.

We recommend using tracked shipping and keeping proof of postage.

3. Product Condition

Customers may inspect and try on products to the extent reasonably necessary to establish their nature, characteristics, and functioning.

If an item has been handled beyond what is necessary for this purpose, we may deduct an amount corresponding to its demonstrable reduction in value, where permitted by applicable law.

Opening packaging or reasonably trying on an item does not automatically eliminate the statutory right of withdrawal.

4. Exceptions

The statutory right of withdrawal may not apply to products made to the customer's specifications or clearly personalised, where the applicable legal conditions are met.

Any legally applicable exception will be communicated before purchase.

5. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

We may request photographs or additional details to help investigate the issue.

Where products do not conform to the sales contract, we will provide the remedies required by applicable consumer protection law.

Customers will not be responsible for return or remedy costs that the seller is legally required to cover for defective or non-conforming products.

6. Refunds

When you validly exercise your statutory right of withdrawal, we will refund eligible payments, including the cost of our least expensive standard delivery option.

Additional delivery charges resulting from your choice of a more expensive delivery service may be excluded, where permitted by law.

Refunds will be issued without undue delay and no later than 14 days after receiving your withdrawal notification.

For goods, we may withhold reimbursement until we receive the returned products or you provide evidence of having sent them back, whichever occurs first.

Refunds will be made using the original payment method unless otherwise expressly agreed, without additional refund fees.

7. Order Cancellations

If you wish to cancel an order before shipment, please contact us as soon as possible.

We will try to accommodate cancellation requests before fulfillment.

If an order has already been processed or shipped, applicable statutory withdrawal rights remain unaffected.

8. Return Instructions

Please contact our customer support team before sending a return to confirm the appropriate return destination.

Return shipping costs and return destinations will be communicated in accordance with applicable consumer protection requirements.

9. Contact Information

Store name: NORDISCOVERY

Business operator: Ramin Shafie

Business type: Individual entrepreneur

Country: Finland

Customer support email: support@nordiscovery.com

Telephone: +358 41 741 6565

Website: www.nordiscovery.com

Our full legally required business contact details are available in the Contact Information section of our website.

10. Consumer Rights

Nothing in this policy excludes or restricts any mandatory consumer rights under applicable Finnish or European Union law.